You will start to see the number of calls each team member has received during the time frame set. Planhat will show information about when the call happened, how long the call was, and a link to the recording (if applicable). Planhat will match the call both to the correct user (your colleague) and the customer contact if there is enough information. These calls will be logged as touch points in your activities.
#Aircall google chrome extension code#
📌 Important to note: The country code needs to be included in Planhat since that's how we receive it from Aircall. parenthesis) to make different formats comparable. To match the phone number, we remove spaces and extra characters (i.e. When we receive a message from the webhook we match and map which account the call should be connected to by the phone number on the end-user. How Planhat Brings in Call Logs from Aircall Planhat will listen to the "call.ended" event. 📌 Important to note: Make sure you activate the webhook in Aircall before trying to connect Planhat.Īfter copying and pasting the link from Planhat into Aircall you will need to select which actions you would like the webhook to fire on. Here is Aircall's information regarding webhooks. Planhat uses Aircall's webhooks to listen to the "call ended" event. It is simple and fast to get set up! You simply go to "Settings" > "Integrations" > "Aircall" > copy the URL Planhat gives you and then add it to your Aircall account.
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